Change-readiness navigator

Win statement

Enable sponsors and change leads to use Change-readiness navigator to reduce friction in the work, with a visible source, an exception path, and a human owner for the decision.

Description

Key benefits

• ·Helps people prepare for change, learn, transition, and find support without turning an agent into a hidden performance-management system.
• ·Makes available resources and next steps easier to find.
• ·Supports managers and employees with a more consistent experience.
• ·Gives change leaders better evidence about where people are getting stuck.

Potential impact

These are pilot hypotheses, not promised outcomes. Validate them against a real baseline, quality sample, and user feedback.

Success metrics

Services needed

A focused, employee-facing assistant that helps a licensed user find, draft, summarize, analyze, or take a contained action in the flow of work. Move to Copilot Studio when the primary need is a dedicated conversational experience, a repeatable workflow, broad channel delivery, or Power Platform automation. Move to Microsoft Foundry when custom orchestration, specialized models, vision, speech, or an application-grade runtime is the actual work.

Data sources

• ·Approved learning materials, role definitions, support resources, change impacts, and user feedback
• ·Permissioned work artifacts where the user has access
• ·Survey, interview, and help-request patterns

Implementation considerations

• ·Name one accountable business owner, one technical owner, and one content or data owner before the pilot starts.
• ·Define what the agent may advise, what it may do, and what must remain a human decision.
• ·Use representative test cases, including incomplete, conflicting, and out-of-scope inputs.
• ·Design the exception path before measuring straight-through success.
• ·Measure user effort, quality, and rework together. A high interaction count alone does not show value.
• ·Confirm the intended users have the appropriate Microsoft 365 Copilot (Premium) licensing and the needed access to underlying content.
• ·Scope declarative-agent knowledge and actions to the smallest useful boundary, then verify permission trimming and citations.
• ·Plan distribution, ownership, and lifecycle through Microsoft 365 administration rather than treating the agent as a one-time prompt.
• ·Category-specific focus: People & capability.

Human review · A named qualified person reviews exceptions, low-confidence output, and any recommendation or action with material consequence.

Executive FAQ

Next actions

• 01Observe 5-10 real examples of change-readiness navigator and map the current work, delay, handoff, and exception path.
• 02Name the accountable decision owner, source owner, technical owner, and pilot audience.
• 03Choose the smallest approved content set, data set, and action set that can prove or disprove the value hypothesis.
• 04Create a representative test pack, including success, ambiguity, bad input, and escalation cases.
• 05Run a time-boxed pilot with a measured baseline and a structured user-feedback loop.
• 06Review quality, rework, safety, adoption, and value together. Expand only when the work is demonstrably better.

Estimated timeline

6-10 weeks after discovery

1. Discovery and source check1-2 weeks

   Observe the real work, select approved sources, define permissions, and set a baseline.

2. Configuration and test design2 weeks

   Write instructions, prepare scoped knowledge and actions, and create representative test prompts.

3. Pilot2-3 weeks

   Pilot with a small, named cohort in their normal Microsoft 365 work.

4. Measure and scale decision1-3 weeks

   Review quality, rework, adoption, and user feedback before extending access.

Provenance

Inferred candidate · M365 Copilot (Premium)

Candidate. Discovery and validation required before any build commitment.